24/7 Pest Control Answering Service & Growth Partner
Scale smoothly with real pest industry people answering your phones 24/7. Trained in pest control, working inside your CRM, booking jobs, not taking messages.
Stop missing calls. Start scaling your pest control business.
Pest Control CRM & Office Staff Standardization
$10M+
in sales booked for our clients
400,000+
calls answered since 2022
200+
pest control companies served
Pest Control companies we help
Why Growing Pest Control Companies Choose Pest SOS
Industry-Trained Professionals
Unlike other services, our team is completely focused on pest control. We can handle real customer questions and close sales with your customers' confidence.
More Than a Call Center
We provide comprehensive support: sales, service, routing and CRM alignment, going far beyond a typical answering service.
Scale Without Overhead
Enjoy robust growth support without the heavy financial and managerial burden of hiring, training, and maintaining a bigger internal office team.
10 million and human-first
Backed by over $10,000,000 sold on behalf of clients, over 400,000 calls taken since 2022, and more than 200 clients served, we focus entirely on quality, human first connections.
Meet Your
Extended Team
Our team becomes an extension of your business, handling sales, customer service, and support while following your company’s unique processes, day or night.
Nate Hancock
CEO
Chuck Denton
Director of Operations
Alyssa Hostetter
Director of Sales
Amy Steele
Melissa Keller
Bubbles
Cristal
Customer Service
Isabelle
Brooklynn
Gaby
Charles
Customer Service
Will
Sales
Our Specialized
Call Answering Service
For Pest Control Companies
Inbound Sales & Customer Support
A conversion-driven team that turns inbound calls into booked jobs, not just messages. Faster response times, higher booking rates, and better return on your marketing.
Pest Control Office Training
Hands-on training for FieldRoutes and GorillaDesk users, covering CRM workflows, account management, sales, and the customer service skills your office runs on.
How We Seamlessly Integrate With Your Team
Bringing in outside support should feel natural, not disruptive. We have designed our onboarding and integration process to align perfectly with your existing company culture, operational standards, and software tools.
- 1
Discovery
We learn your services, pricing, service area, and workflows.
- 2
Custom Setup
We build call protocols that match how your office already runs.
- 3
Integration
Our team works directly inside your CRM and scheduling system.
- 4
Launch & Optimize
We go live, track performance, and keep improving.
Built Around Your Business
We learn your services, pricing, and processes so our team represents your business exactly the way you want.
Frequently Asked Questions
How are you different from an answering service?
Pest SOS is built specifically for the pest control industry. Our team does more than answer calls and take messages. We can sell your services, schedule appointments, support existing customers, and follow your company’s specific processes.
Do your agents know pest control?
Of course! It’s all we do! We are proud that we exclusively service the pest control industry, which allows us to get SO much better at what we do every single day.
Do you work with my CRM?
Yes, if you’re on FieldRoutes or GorillaDesk. Our team works directly inside both platforms to manage customer information, document calls, schedule services, and close sales, all while following your company’s processes.
On a different CRM? We’re expanding our support soon. Reach out and we’ll let you know when we can work with your system.
How quickly can we get started with Pest SOS?
You can get started with Pest SOS in as little as one week. Timelines vary based on your business and needs, as well as how quickly we receive the information needed to set up your account and prepare our team.
Will customers know we’re an outside company?
No. Our team represents your company and follows your specific processes, pricing, services, and communication standards. Your customers should feel like they’re speaking with a member of your own team.
Do you use AI to answer calls?
No. Every call is answered by a real Pest SOS agent who is trained in pest control. A real person can hear frustration in a caller’s voice and slow down, calm a homeowner who just found termites, and recommend the right service at the right moment, naturally. That’s what turns calls into booked jobs. Don’t take our word for it: listen to our call recordings.
How does your pricing work?
Our plans are billed per minute, based on the time our agents spend on your calls. Plans are tiered by monthly call volume, so you pay for the coverage you actually use and can move to a different tier as your business grows. Book a demo and we’ll help you find the plan that fits your volume.
Do you cover holidays and after-hours calls?
Yes. Our contact center runs 24/7, including nights, weekends, and holidays. Whether you need full-time coverage or just want your phones answered when your office is closed, we make sure every caller reaches a real person.